Support

Thank you for purchasing ExchangePro.

Version

This documentation and buyer support apply to ExchangePro v1.0 (release 1.0.0). Please confirm your version in Admin → Extra → Application info or APP_VERSION in .env before opening a ticket.

Before opening a ticket

1. Read Troubleshooting
2. Confirm requirements are met
3. Verify .env on both backend and frontend
4. Check backend/storage/logs/laravel.log for errors

What to include in your message

Item	Example
Purchase code	From CodeCanyon downloads
ExchangePro version	1.0.0 (v1.0) — Admin → Application, or changelog
PHP & Node versions	php -v, node -v
Hosting type	VPS, shared, local
Steps to reproduce	Numbered list
Error details	Browser console (F12) + Network tab

Do not share .env passwords or API keys in public comments.

Support channels

Channel	Link
Live demo	exchangepro.xorinlab.com
Website	xorinlab.com
CodeCanyon comments	Your item comments page
Support email	support@xorinlab.com
General inquiries	info@xorinlab.com
Contact	contact@xorinlab.com
Documentation	docs.xorinlab.com/exchangepro

Support scope

Support is provided for ExchangePro v1.0 on supported stacks.

Included:

• Installation issues on supported stacks
• Bugs in the item as sold
• Clarification of documented features

Typically not included:

• Custom feature development
• Third-party server administration
• Issues caused by heavy core modifications
• Outdated PHP/Node versions

Updates

Updates are delivered through your CodeCanyon downloads page. After updating:

1. Backup database and public/images + transaction-proofs
2. Replace backend and frontend files (keep .env)
3. Run composer install, php artisan migrate
4. Rebuild frontend: npm ci && npm run build
5. Restart Node/PM2 service

See Changelog for version-specific notes.

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